Email-to-ticket conversion utility converts customer email messages from the multiple mailboxes into the ticket database, while keeps users up-to-date with timely email notifications and alerts.
There is no need to install anything. No more complicated team training. Scopedesk is faster and easier to implement and learn than any other traditional online help desk software.
“Easy to use and quick to get started. Very little training needed for agents. The support team for Scopedesk is awesome! Very quick to respond – customer service at it’s finest! The tool allows us to take the requests and assign them to the right functional area or SME to follow-up. It gave us a way to track and report on all requests coming into the Employee Solution Center. Works slick!”
“I use Scopedesk to support 11 medical centers in upstate New York. It offers the means to track and triage issues related to our EMR and practice management systems. It has met with approval from my nurses and staff who have learned to master the software almost immediately. Thank you for providing such a useable service.”
“Our use of Scopedesk has improved our company’s ability to address issues across a standard platform supporting multiple companies across the United States in a unified and open environment. This transformed our customer support from using email and a broken ticket system to using a robust solution that keep our clients informed and in control of their support tickets.”
Support ticket system with powerful and easy-to-use features allows collaboration with customers and team members. Use as a simple solution or sophisticated web-based support ticket software, depending on business needs.
Don’t spend hours or days setting up your help desk application – Scopedesk can be up and running in less than 15 minutes with its flexible and easy-to-use configuration. Appearance settings, company logo, custom form fields, email templates, localization – for faster implementation and expansion flexibility.