The intelligence you need for a 360° view of Customer Service and Support Activities
Help Desk Software-as-a-Service Built for your support team, as well as your customers.
Do you need a help desk that your team members and customers can access over the web? Use our intuitive and flexible Software-as-a-Service solution to host your help desk system. It’s complemented by a collection of best practices that ensure consistency in your service message, improve help desk processes and facilitate the delivery of effective customer service.
Easy to use and quick to get started. Very little training needed for agents. The support team for Scopedesk is awesome! Very quick to respond - customer service at it's finest! The tool allows us to take the requests and assign them to the right functional area or SME to follow-up. It gave us a way to track and report on all requests coming into the Employee Solution Center. Works slick!
Karen Sorensen, G&K Services
I use Scopedesk to support 11 medical centers in upstate New York. It offers the means to track and triage issues related to our EMR and practice management systems. It has met with approval from my nurses and staff who have learned to master the software almost immediately. Thank you for providing such a useable service.
Christopher Higbee, Lifetime Health Medical Group
Our use of Scopedesk has improved our company's ability to address issues across a standard platform supporting multiple companies across the United States in a unified and open environment. This transformed our customer support from using email and a broken ticket system to using a robust solution that keep our clients informed and in control of their support tickets.
Scott Davidson, Gart Companies
Scopedesk is designed for small to mid-size companies that are looking to improve how they provide service and support to their customers. There has been a conscious effort to minimize feature overload and resulting complexity with the Scopedesk offering. While the functional capabilities are deep, the end user has been kept in mind through the development process.
The entire set of features provides a simple and customized way to improve problem resolution time and keep customers satisfied.
Both internal and external customers can log in, submit requests and check their status, or browse online knowledge base articles.
From basic to advanced workflow settings based on ticket information to deliver consistent service desk process.
With instant details about help desk activities, you’ll get a comprehensive view into service management data of your daily operations.
From email-to-ticket conversion and email notifications, embedded ticket submission form, to website floating tab-link.
Quick and reliable access from most popular mobile devices, smart phones and tablet devices.
Multiple Ticket Queues
Facilitates shared or individual service desk workspaces with access permissions for diverse teams and departments.
Private or Public Help Desk
Close the entire site to guest visitors, or allow customers to access selected resources without having them sign in.
Appearance settings, company logo, custom form fields, email templates, localization – for faster implementation and expansion flexibility.
Works across all operating systems (Windows, Linux, Android, Mac, iPhone/iPad) and across all major browsers.
Available in different languages: English, Spanish/Español, French/Français, German/Deutsch, Portuguese/Português, Dutch/Nederlands, Arabian/العربية with Unicode support.
There is no need to install anything. Scopedesk allows fast and easy implementation without complicated team training.