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Service Desk Software-as-a-Service

  • Track and analyze customer activity
  • Capture requests submitted by e-mail & web forms
  • Keep customers informed on the status reached
  • Collaborate with your customers and team members
  • Make your service effort consistent and repeatable
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Simple and flexible, all from The Cloud

Scopedesk is a role based, web-native, best of class Service Desk Software-as-a-Service (SaaS) application that takes full advantage of the web to deliver customer service software to a browser without dedicated IT resources. It is designed for small to mid-size companies that are looking to improve how they provide service and support to their customers.

Easy to use and quick to get started. Very little training needed for agents. The support team for Scopedesk is awesome! Very quick to respond - customer service at it's finest! The tool allows us to take the requests and assign them to the right functional area or SME to follow-up. It gave us a way to track and report on all requests coming into the Employee Solution Center. Works slick!

Karen Sorensen, G&K Services
I use Scopedesk to support 11 medical centers in upstate New York. It offers the means to track and triage issues related to our EMR and practice management systems. It has met with approval from my nurses and staff who have learned to master the software almost immediately. Thank you for providing such a useable service.

Christopher Higbee, Lifetime Health Medical Group
Our use of Scopedesk has improved our company's ability to address issues across a standard platform supporting multiple companies across the United States in a unified and open environment. This transformed our customer support from using email and a broken ticket system to using a robust solution that keep our clients informed and in control of their support tickets.

Scott Davidson, Gart Companies
 

Ticket Management

The entire set of features provides a simple and customized way to improve problem resolution time and keep customers satisfied.

Dedicated Customer Portal

Both internal and external customers can login to Dedicated customer portal, submit requests and check their status, and browse online knowledge base articles.

Help Desk Automation

From basic to advanced workflow settings based on users’ behavior or ticket information to deliver consistent service desk process.

Real-time Reports

With instant details about help desk activities, you’ll get a comprehensive view into service management data of your daily operations.

Integration

From email-to-ticket conversion and email notifications, embedded ticket submission form, to website floating tab-link.

Mobile Help Desk Software

Quick and reliable access from most popular smart phones and mobile devices: Android, iPhone, Blackberry, iPad, and Windows Mobile.

 

Built for your team, as well as your customers

team

Scopedesk support processes on both sides of the help desk. The powerful and easy-to-use features allows you to collaborate with your customers, while team members with the appropriate access permissions are able to perform service and support tasks from the browser of any web-connected computer.


Multiple Ticket Queues

multiple support queuesFacilitates shared or individual service desk workspaces with access permissions for diverse teams and departments.

Private or Public Service Desk

Private or Public Help DeskDepending on your organization’s requirements, you can close the entire site to guest visitors, or allow customers to access selected resources without having them sign in.

Easy-to-use Configuration

ConfigurationAppearance settings, background themes, company logo, custom form fields, email templates, localization – for faster implementation and expansion flexibility.


Cross-Browser Compatibility

Cross-Browser CompatibilityOur system works across all operating systems (Windows, Linux, Android, Mac, iPhone/iPad) and across all major browsers (Internet Explorer, Firefox, Chrome, Opera, Safari).

Multilingual

MultilingualAvailable in seven different languages: English, Spanish/Español (es), French/Français (fr), German/Deutsch (de), Portuguese/Português (pt), Dutch/Nederlands (nl), Arabian/العربية (ar) and provides Unicode support so you can write content in any language.

Rapid Implementation and Steep Learning Curve

ImplementationThere is no need to install anything or complicated team training. Scopedesk is faster and easier to implement and learn than any other traditional online service desk software.