Advanced ticket submission with Email API

by Bosenyo November 15, 2016 News

Email API is a perfect solution for automated generation of tickets and their population with values generated by 3rd party

Read More

Quick configuration guide

by Bosenyo May 04, 2016 How to

Performing the following steps in the sequence recommended here would save you time and simplify the Scopedesk configuration process. For

Read More

User Management

by Bosenyo December 27, 2015 How to

User Management features automate the entire process of creation, management, and provisioning of user accounts across your help desk, based

Read More

Multiple Help Desk Forms

by Bosenyo April 01, 2015 News

Build multiple help desk forms – both submission and ticket update forms in addition to easy help desk and email

Read More

Create custom agent side help desk fields

by Bosenyo January 12, 2015 How to

Scopedesk allows you to set up agent side help desk fields so you can update ticket information with specific data

Read More

Customize support ticket ID

by Bosenyo January 10, 2015 How to

The support ticket ID number is usually displayed to users in email notifications and the portal, and acts as the

Read More

Scopedesk delivers new version of its mobile helpdesk SaaS

by Bosenyo January 20, 2014 News

The latest release is built on improved HTML5 to increase the speed of the mobile interface and incorporate advanced features

Read More

Transform Your Service Desk into a Solutions Center

by Bosenyo December 17, 2013 Column

Focus on Service, Efficiency, Costs Companies can’t deny their dependence on service desk processes and technologies for their day-to-day operations.

Read More

Measuring Response and Resolution Times in Service Desk

by Bosenyo September 24, 2013 How to

In every service or help desk team, it is important to customers that support team provide a consistent level of

Read More

Benefits of using self-service customer support software

by Bosenyo July 29, 2013 Column

One of the fastest rising trends in customer support software is the usage of self-service software to bridge the gap

Read More