Focus on Service, Efficiency, Costs Companies can’t deny their dependence on service desk processes and technologies for their day-to-day operations.
One of the fastest rising trends in customer support software is the usage of self-service software to bridge the gap
Employee relationship is essential function of human resource management. An effective communication process established through appropriate media reduces the risks
When your company communicates with your clients and customers the process can involve many different people within both organizations and
First call resolution and resolutions within the help desk are two measurements that will show you how you’re help desk