Employee relationship is an essential function of human resource management. An effective communication process established through appropriate media reduces the risks of confusion and conflicts between employees and management. SympoQ enables an efficient flow of information and reliable feedback from employees.
Trace, resolve and report on HR issues
The Human Resources department in medium to large companies can leverage help desk technology to handle high call volume and address a wide range of HR issues. SympoQ supports the entire request-to-resolve business and communication process:
- Reduces costs associated with labor-intensive search and responses to common employee questions and requests by using an automated help desk solution
- Enables HR staff to focus on strategic activities instead of administrative tasks
- Delivers FAQ-like library of cases that are based on unique business requirements to facilitate the response agents provide to employees, increasing satisfaction, especially those related to human resource issues
- Agents are able to deliver the correct answer in real time, translating to less downtime.
SympoQ lets HR staff enter information about employee calls and track each issue to the completion:
- The manager dashboard offers an at-a-glance view of crucial system metrics with the ability to quickly see important data such as open case counts, throughput, and case resolution time
- The online Knowledge base replaces existing paper documentation with indexed and searchable electronic format. Each article is easily accessible by employees and HR staff whereas information is filtered so employee sees only information relevant to them
- Employee satisfaction rates are collected for help desk analytic reports to analyze employee responses and improve employee/help desk interaction.