Posts Tagged clients

User Management

User Management features automate the entire process of creation, management, and provisioning of user accounts across your help desk, based upon role-based policies. It’s designed to help organizations make the leap to a services oriented environment and enable help desk system that can be accessed by internal and external users worldwide. It extends far beyond […]

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Transform Your Service Desk into a Solutions Center

Focus on Service, Efficiency, Costs Companies can’t deny their dependence on service desk processes and technologies for their day-to-day operations. When email goes down, how many calls are logged within five minutes to the service desk? We all rely on the service desk to monitor and resolve our desktop and system-wide issues quickly so our […]

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Measuring Response and Resolution Times in Service Desk

In every service or help desk team, it is important to customers that support team provide a consistent level of support. It can be confusing for customers to have some team members respond extremely quickly, while other agents takes days to acknowledge receipt of customer questions or issues and address them. In an effort to […]

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Benefits of using self-service customer support software

One of the fastest rising trends in customer support software is the usage of self-service software to bridge the gap between customers and the support personnel. Self-service software allows customers to make decisions about their needs and provides them with a way to communicate those needs to the service and support department and dedicated staff. […]

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Help desk ticket actions

Once you log into your Scopedesk account, you can view the client request details containing all information and action needed to manage support tickets. Along with the ticket subject, message, date created, client details and the ticket creation channel, the ticket keeps a log of all the subsequent communication between your team and client. In […]

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