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Features

Advanced ticket submission with Email API

by Bosenyo November 15, 2016 News

Email API is a perfect solution for automated generation of tickets and their population with values generated by 3rd party

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User Management

by Bosenyo December 27, 2015 How to

User Management features automate the entire process of creation, management, and provisioning of user accounts across your help desk, based

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Multiple Help Desk Forms

by Bosenyo April 01, 2015 News

Build multiple help desk forms – both submission and ticket update forms in addition to easy help desk and email

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Create custom agent side help desk fields

by Bosenyo January 12, 2015 How to

Scopedesk allows you to set up agent side help desk fields so you can update ticket information with specific data

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Add a floating feedback and contact form to your site

by Bosenyo April 15, 2013 How to

Create a submission form that can function as a feedback form on all of your public facing web pages. Having

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Generate help desk performance reports with new release

by Bosenyo December 20, 2012 News

We just released a new version with numerous improvements to the Scopedesk over the last month based on your feedback.

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Help desk ticket actions

by Bosenyo June 13, 2012 How to

Once you log into your Scopedesk account, you can view the client request and details containing all information and action

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Show ticket url in assignment notification

by Bosenyo December 14, 2011 How to

We have good news for those agents who are too lazy to login and search for a new ticket each

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Help desk software in a SaaS environment

by Bosenyo September 29, 2011 Column

What is a help desk software? Help desk software is what brings together the different methods of a company’s customer

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Version 3.1 Released – More reliable information for support managers

by Bosenyo May 17, 2011 News

On May 15, 2011, Scopedesk introduced Version 3.1. This software release comes with a variety of new features and enhancements

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