Posts Tagged management

Advanced ticket submission with Email API

Email API is a perfect solution for automated generation of tickets and their population with values generated by 3rd party systems using common email service. The Email-to-Ticket utility converts incoming email messages into ScopeDesk tickets by parsing Email Subject, Body, Sender, Sender Email and Priority into the corresponding ticket fields: Subject, Message, Customer name, Customer Email […]

Continue Reading →

Posted in: News

User Management

User Management features automate the entire process of creation, management, and provisioning of user accounts across your help desk, based upon role-based policies. It’s designed to help organizations make the leap to a services oriented environment and enable help desk system that can be accessed by internal and external users worldwide. It extends far beyond […]

Continue Reading →

Posted in: How to

Create custom agent side help desk fields

Scopedesk allows you to set up agent side help desk fields so you can update ticket information with specific data you acquire during the ticket solving. You may have up to 15 custom fields. These custom fields can update assigned agents and support managers using the Update action in the ticket Action menu. The agent side […]

Continue Reading →

Posted in: How to

Transform Your Service Desk into a Solutions Center

Focus on Service, Efficiency, Costs Companies can’t deny their dependence on service desk processes and technologies for their day-to-day operations. When email goes down, how many calls are logged within five minutes to the service desk? We all rely on the service desk to monitor and resolve our desktop and system-wide issues quickly so our […]

Continue Reading →

Posted in: Column

Information access and management for HR department with help desk software

Employee relationship is essential function of human resource management. An effective communication process established through appropriate media reduces the risks of confusions and conflicts between employees and the management. Efficient flow of information enables managers to get reliable results from feedback of employees. To obtain results of tasks fulfillment, the manager is always dependent on […]

Continue Reading →

Posted in: Column