User Management

by Bosenyo December 27, 2015 How to

User Management features automate the entire process of creation, management, and provisioning of user accounts across your help desk, based

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Version 3.0 Released – Not just a Fancy Design

by Bosenyo May 04, 2011 News

What’s New in the Scopedesk? New features for chart & report creation, enhanced knowledgebase article editing, four different layout design

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Customer Satisfaction Measurement

by Bosenyo February 02, 2011 Column

The most revealing ways to measure your help desk or service desk performance is to survey your customers. There are

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Using Scopedesk Report Builder

by Bosenyo October 29, 2010 How to

Scopedesk Report Builder is a Web-based ad-hoc reporting, data analysis and dashboard software tool giving users the power to generate

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Priority Reports for Helpdesk Teams

by Bosenyo October 28, 2010 Column

One of the biggest frustrations of customers and help desk representatives is when a help desk request must be escalated

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Motivating help desk staff performance

by Bosenyo September 21, 2010 Column

The motivation is one of the great challenges of managing helpdesk. Keeping morale among support staff and encourage them to

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Major update introduces Knowledgebase features

by Bosenyo June 24, 2010 News

Scopedesk software version 1.7 released – 06/24/2010 Scopedesk.com releases a new version of its help desk software as a service

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Benefits of a local help desk in an organization

by Bosenyo March 29, 2010 Column

Computer systems can grow very large from small beginnings. This often appears to happen overnight without being planned and takes

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