Startup Team Team+ Business
$30 /month $60 /month $120 /month $180 /month
Account Dashboard
Appearance and logo settings
Mobile version
Multilingual
No maintenance or setup fees
Custom domain URL
Ticket management
Agent seats 5 10 20 30
Access roles
Ticket Queues 5 10 15 20
History log
Full text-search
Automated notifications
Email templates
Custom submission fields
Workflow rules
Automated routing & assignment
Scheduled escalations
Internal notes
Bulk actions
Billable time tracking
Multiple file attachments
Retention period for attachments (months) 3 6 9 12
Ticket tags
Canned replies
New tickets /month 250 500 1,000 1,500
Integration/API
Email to ticket conversion
Inbound email addresses 1 2 4 6
Embedded HTML submission form
Floating feedback form
Customer Portal
Customer profiles
Customer groups/companies
Knowledgebase
Public Portal news
Access roles
Self-registration with approval
Bulk import customers
Registered customers 500 1,000 2,000 3,000
Reports
Real-time Analytic reports
Reporting period (years) 1 2 3 4
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