Mobile Help Desk
Your users need quick and reliable access to their data while away from their office. Scopedesk enables access to help desk data from today’s most popular smart phones and mobile devices, including Android, iPhone, Blackberry, and Windows Mobile.
Access Data Anytime and Anywhere
Agents can easily monitor help desk activity when connected via cellular or WiFi network to their help desk account. Your clients can also respond to agents, view and track the ticket list, and close tickets from their mobile devices.
You can access the mobile version from the same URL you use for your desktop web version – an auto-detect page will redirect you to the mobile version.
The mobile version is also fully hosted online service, with no software to install. This feature provides greater flexibility for agents and for your customers and, when combined with other features of Scopedesk, takes productivity to a new level.